services – Icon Infotech Ltd

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Internet Connectivity

Having multiple IIG connectivity Icon Infotech Ltd (IIL) is connected to all the renowned upstream providers to ensure faster and reliable data connectivity to any east or west bound traffic.IIG connectivity with east & west bound path through ITC (International Terrestrial Cable) – SMW 3,4 & 5 at Cox’s Bazar and Kuakata and TATA & Bharti at Benapole.

Data Connectivity

Icon Infotech Ltd (IIL) offers a range of high speed data products, incorporating fiber, broadband and (MPLS technology) exclusively to the Bangladesh business market. This compelling Business offers Data Connectivity (DSE, CSE, CDBL and Bank Connectivity).

IP Telephony Service

Icon InfoTech Ltd. introduces its most reliable and robust IP Telephony Service. Icon offers a very competitive Call Rates compared to other companies in this industry with exclusive solution features. We also offer special numbers for our customers.

  • Voice call
  • Standard Phone / Individual
  • ATA Based Solution
  • IP- PABX
  • HOSTED  PABX 
  • Video call
  • Multiparty Video conferencing Solution
  • Short Code & Physical Connectivity
  • Special  IP trunk Service

Services  of ICON  IP Telephony

  • Virtual Conference Room
  • Voice clip (call  blasting)
  • Call center Solution
  • Dynamic IVR
  • Virtual Office solution
  • Voice Mail  Service
  • FAX  service to e-mail
  • Voice Recording
  • Real time call monitoring with  access

Call Center Solutions

Customers want to have their calls answered quickly. They expect you to know who they are and what was said last time they called, without being transferred multiple times. The reward for this – more sales, happy customers and better reviews! Icon offers a full-featured call center solution with dynamic call queues, reporting, wallboards and CRM integration. Complex and advanced call flows can be designed using a simple drag and drop call flow designer tool. But it’s not just calls! we incorporates live chat, Facebook, and SMS, to elevate your call center into a full contact center solution.

Reliable, Flexible & Scalable Bandwidth

To reach customers, partners, vendors, and other branch offices, every business needs customized bandwidth solutions. Icon Infotech offers bandwidth models that are reliable, flexible & scalable along with the cost advantage, multiple last mile options and minimum lead times.

All Our Services Are Designed To Meet Any Level Of User

  • Leased Internet – we provide fully dedicated and duplex Internet with full protection by fiber and wireless within the country.
  • Day basis Internet – we are able to provide any amount of bandwidth within very short time for Event, Business Meeting/Conference, Tele-Broadcasting etc… with full protection by fiber within the country.
  • Wi-Fi Hotspot – we provide seamless wifi service with high amount bandwidth for small to high range School/Collage Event, International fair etc.

Global Capacity Ratio

  • ITC (International Telestrial Cable) 50%
  • SMW4 (sea me we 4) 50%